Store Policies and Procedures and Frequently Asked Questions
Secure On-Line Shopping
We at COSITUTTIMARKETPLACE are very sensitive to the security of on-line transactions. All payments are processed as a secure transaction through secure servers using industry standard SSL encryption.
We fully understand that you care how information about you is used and shared and we appreciate your trust that we will do so with the highest level of security. Cositutti is committed to respecting your privacy and recognizing your need for appropriate protection and management of information that we collect from you. We do not share, exchange or sell personal information. All information we obtain is used to process your order only.
Payment may be made by MasterCard, VISA or PAYPAL. If you are using PAYPAL as a form of payment please note that no shipment can be made before PAYPAL certifies payment.
We make every effort to ship your order the safest and most economical way to ensure that your products are received in good condition. All in stock orders are shipped within 24-48 hours. You can see an estimate of shipping costs by viewing your shopping cart. Our shipping carriers are UPS and the USPS. UPS delivery is standard ground which takes approximately 3-10 business days depending on destination (excluding weekends and holidays). Please note UPS deadlines for holiday shipping as we cannot guarantee holiday delivery. Local drivers may choose to leave packages without a signature for which we cannot be responsible. Shipping is only available in the contiguous United States. We do not ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii or Puerto Rico. We do not ship international.
Back Orders and Out of Stock Items
If you have placed an order for a product that is not on hand, we will notify you directly and provide details on anticipated dates of delivery. Availability of merchandise is not guaranteed. Notification via e-mail will be sent should one or more of the items ordered be backordered or out of stock. We can also suggest a possible substitute and other product options. If an item you are interested in is listed as a out of stock, you may contact us for information on anticipated date of arrival. If you are ordering a gift item that is currently unavailable we will be happy to send the recipient an e-mail to let them know something special will be arriving soon.
Best Buy Dates
If best buy dates on products are written rather than typed please note that in Italy, the all-numeric form for dates is in the following order "day month year", using a slash as the separator. Example: 31/12/2017 = 12/31/2017. The Italian written date of 07/09/2017 in the English form would be 09/07/2017. Best Buy dates are provided voluntarily by the manufacturer and tell you how long the product is likely to remain at its absolute best quality when unopened. But, as the U.S. Department of Agriculture's Food Safety and Inspection Service points out, it is not a safety date. “Best buy dates” are not a purchase by date or a safety date but a guidance for product usage. Our producers advise us that their estate bottled olive oils will have good sensory and quality characteristics for 2 years however once opened and stored properly should be used within 6 months.
Italian Made and Artisan Crafted
It matters where you buy your products and we appreciate your consideration in supporting Italian artisan producers to help ensure that the true flavors of Italy are preserved and protected. Lasting relationships with regional artisan suppliers and our personal sourcing of products reflect our commitment to the culinary and cultural heritage of regional Italian food and sustainable farming practices that reflect our motto "from the land to the artisan's hand, from generational producers, from us to you". Our Italian producers, from time to time, may changes their package design. This in no way changes the originality and authenticity of the product.
We encourage you to read about our producers and the generational companies in Italy that we work with on the detailed page of the product description. The history "la storia" of the product and company are described in brief to help you learn more about the back story behind the food and who makes and curates the product. For more information about our taste travels in Italy visit www.cositutti.com.
Extra Virgin Olive Oils
Because of the labor intensive methods of growing, picking and processing; some oil companies will bring in oil from different parts of Europe package it in Italy and call it “Made in Italy”. But bottled or packaged in Italy doesn’t mean the same as cultivated and grown. It’s important to look at the origin of the oil not just where it’s bottled. We have a direct relationship with our producers in Italy, visiting the farms, knowing the families. Our oils are sourced at their peak of freshness and current harvest and supplies may be limited. Unfiltered olive oils are contain flavorful olive bits and solids that will collect in the bottom of the bottle. These are considered to be desirable and do not affect the quality of the oil.
Question About Our Beans and Legumes
Are the beans and legumes processed in a facility where they process gluten? In our producers's workshop they also prepare farro. Not on the same days but farro contains gluten.
Sustainable Local Products
Cositutti is very concerned about the integrity of the products we sell with an emphasis on freshness, quality and the responsible stewardship of the land.
Bring Italy Home
Can't find that special pasta, sauce or honey you tasted in Italy. We are a source for hard to find authentic artisan Italian food products and handcrafted items for US buyers and may be able to source it for you. Certain restrictions apply. Contact us for further information.
Returns and Refunds
If you need to return a product, you must do so within 30 days from the date of purchase. All products must be returned unopened for a full refund less shipping charges. Credit card payments will be refunded to the credit card used in the original purchase.
Purchasing products from CosituttiMarketPlace entitles you to receive periodic newsletters with updated product information, local tasting events and connections to . see and savor Italy. You may choose to discontinue receiving these mailings at any time by clicking the unsubscribe icon at the bottom of the newsletter.
We are pleased that many of our products are bought as gifts and will be happy to sign a gift card as directed.